By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Our Network and its subsidiaries may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by these Terms and Conditions, as amended.
Flowers
Same delivery is guaranteed throughout Australia and New Zealand on orders placed before 2pm in the recipient's time zone, Monday - Friday and 10am Saturday. For the United Kingdom and Republic of Ireland on orders placed before 12:00pm in the recipient's time zone, Monday - Friday and 10am Saturdays. Same day delivery can be available on orders placed after these times, but it is not guaranteed. Flower deliveries to residential addresses usually occur between 9:00am and 7:00pm.
Same Day Delivery Exclusions:
There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case, Petals will notify you with alternative delivery options. Most same day deliveries require a 3 hour turn around. While we will try our best, we cannot guarantee delivery to hospitals, businesses and funeral services without a minimum 3 hours notice. Same day cut off and delivery times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day, Easter and Christmas. Please check the website for the order cut off times for these days.
Gifts
For delivery information on gift products, please view the product-specific delivery information on each product's details page and also in the yellow box under the product on the order page.
Please Note: These cut off and delivery do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas. Please check the website for the order cut off times for these days.
Flowers - Saturday Same Day Delivery
Delivery of flowers by a Florist can be arranged throughout most of Australia, New Zealand, United Kingdom and Republic of Ireland if the order is received before 10am in the recipient's time zone. Rural, restricted and remote deliveries may not have Saturday deliveries. If you are concerned please contact HQ to confirm delivery details.
Please Note: These cut off and delivery do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day and Christmas. Please check the website for the order cut off times for these days.
Flowers - Sunday Delivery
Delivery is not guaranteed for Sunday and generally not available in any country. If Sunday delivery is preferred, it is advised that you make prior arrangements for this delivery with Sydney City Florist.
Flowers - Public Holidays
As most couriers do not work on public holidays delivery of flowers is generally not available on public holidays. Orders received on public holidays will be delivered on the next working day without notice to the customer. A list of public holidays can be found here.
Gifts
Gift products cannot be delivered on Saturday or Sunday, or public holidays. Orders received over the weekend or on public holidays will be dispatched on Monday or next available working day.
Please Note: Deliveries to distant-to-the-gift supplier, remote or difficult delivery areas may take longer. Shipping times are generally shown on the order form and on the individual product's detailed description page. These delivery times are not guaranteed.
Our Network and its subsidiaries (e.g. Grumleys Gifts) is committed to the protection of personal information in compliance with National and International Privacy laws and in particular the Australian Privacy Amendment Act 2001. Petals a and it's subsidaries will maintain the integrity of data collection, use and disclosure, accuracy, security, openness and access as outlined in the following document. Please Click Here or see website links for more information on our Privacy Policy
This website is secured using McAfee Secure. This ensures that all information sent to Sydney City Florist via the World Wide Web will be encrypted. If any other Internet user intercepts the communication, he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information and view it in plain text form. You can view a web site's digital certificate directly - click on the secure icon for details of the SSL certificate.
For additional security, you will be diverted to a bank's website where you enter your payment details
. Sydney City Florist does not see your credit card number and does not have access to that information.
Images found on this site are used as guides only and may not be exactly the same as the final product. The stem count and contents for each product will vary due to regional availability and prices.
Our Members reserve the right to make fair and reasonable substitutions according to the practical availability of flowers, items and containers.
